Returns & Exchanges
At Urban Gym Wear, we want you to be fully satisfied with your performance gear, which is why we offer a 30-day return policy for all unworn items with tags attached. If your fit isn't perfect or you have changed your mind, our streamlined process ensures a quick exchange or refund.
Return Process
- 1.Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Prepare the Package
Place the items in their original packaging, ensuring all gym wear tags are intact and the products are free from sweat marks or odors.
- 3.Ship It Back
Print the prepaid shipping label provided by the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.
- 4.Quality Check and Refund
Once our warehouse team inspects the gear for hygiene standards, we will process your refund or dispatch your exchange within 5-7 business days.